Wheelchair user and content creator, Jennie Barry, is calling out the TFL after her unfortunate experience at Dalston Junction Station.
Jennie documented the experience in a video which she shared on her popular TikTok channel.
When Jennie arrived at the station in the late evening, she was met with a very inconvenient situation for someone with limited mobility.
The lift was out of order and there were no other staff members around who could help her to get up the daunting flight of stairs.
In the video, Jennie did mention that she considered travelling to a more accessible station, however, this would have been counterproductive as her hotel was next to Dalston Junction.
The video shows Jennie visibly struggling to make her way to the top of the stairs on her own, having to sit backwards and use her arms to pull her up each step.
Staff did meet Jennie at the top of the stairs with a wheelchair after she had made the treacherous climb, however, they didn't appear to help her into the chair.
By the time Jennie, who by this point is flustered from the laborious task, reached the very top of the stairs, the lift technician ironically announced that the lift was now working again.
Although the surrounding staff members, who can be heard laughing at the announcement in the video, found this amusing, Jennie was not enthused by this.
She concludes her video by stating: "as a wheelchair user, I'm not the first person this has happened to and I certainly won't be the last,"
Before saying: "things need to change for disabled travellers and fast."